Exchanges / Returns
We want you to love your purchases and we will do our best to ensure your happiness. Should there be anything in the way of total satisfaction, please refer to the following:
MY ORDER WAS RECEIVED DAMAGE
If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will replace any damaged items provided they are reported with photos, within 48 hours of order delivery.
Damaged shipments will require evidence in order to file a claim with the carrier so please take photos of the damage upon receiving.
THE PRODUCT I RECEIVED IS NOT TO MY LIKING
If the product you received does not suit you for any reason, you may send the product back to us to receive a refund or a store credit. Just follow our How-To guide below.
HOW-TO RETURN GUIDE
Contact TGSB within 30 days of purchase. A Concierge will issue an return number.
Once received, we will process an 80% refund after the cost of shipping.
WITH YOUR RETURN SHIPMENT: Please include includes you order number, printed or written, and put it inside the package.
Exchanges will not be accepted after 30 days from receipt of goods.
International returns will be subject to a deduction from the exchange credit for any import and brokerage taxes charged to us for the product's return back into the US.
Please don't hesitate to reach out to us with questions: